|Frequently Asked Questions|
How do I order designs from A Few Designs website?
Our designs are now available in two main ways.
Choice 1: Choose the design you would like and click the buy now button. This will enable you to purchase that design. (Designs bought this way may be singular, a group or a specified collection)
Choice 2: Choose the option in which you can order a CD to be posted to you. This option will give you the designs in all formats, with a colour chart on a CD posted via registered post. The registered Post fee of $9.95 will be added to your order. This choice will not give the designs to you until the CD has arrived by post.
What do I get when I buy a design?
When you buy a design off our website, you will get a number of things. Each design is multi-formatted and comes complete with a colour chart (if more than one colour).
Formats include: .jef, psw, xxx, art, pes, hus, vip, vp3 and pcs
Certain designs such as 3D and appliqué will also include instructions on how to achieve the technique.
Ordering online with A Few Designs.com
This is a secure site, using the shopping cart and pay using pay pal.
At A FEW DESIGNS, we understand your concerns about security. We utilize PAYPAL to provide secure online ordering. The information that you provide while placing your order with A FEW DESIGNS.COM is secure; it cannot be tampered with during transmission
Using Paypal, your credit card number is encrypted for security and is never seen by us.
Will all designs be available in all formats?
designs are not available
in all formats because of smaller hoop sizes on some machines.
Can I choose my own group of designs and get them put onto CD?
No! At this time, individual designs are available only through the auto download via the web page We will not put individual choices onto CD's to be posted.
Help!! I am having a problem downloading the designs I bought
my computer tells me this program might harm my computer”
If you get this message ignore it and continue, this will not harm your computer and all designs are virus tested..
(your computer is just asking permission)
Following are the download instructions:
All the designs are in a multiformat but first you must unzip the designs.
Follow the instructions below
Step 1: Click on the link (blue writing) this will save it on your computer. Step 2: Open the folder (where you have saved it) and unzip by clicking on the file and following the instructions
Step 3: The design can now be found at C:/ A Few Designs/ ***(design name)
(open through your sewing program)
The colour chart if supplied can also be found in the same folder ~ open and print for future reference.
When you do unzip, you will have all the formats. You will choose the format for your machine (depending on your sewing program you may only see your format), the extra formats can be deleted if you like.
Not comfortable sending your credit card number over the internet
If you do not feel comfortable sending your credit card number over the internet then you may order by phone or post, whichever you feel most comfortable with.
How do I order by Phone?
Browse through our online catalogue. When you have chosen which collections you like call us on 0266213158 (+61266213158 International) and we will take your order over the phone (Have your credit card ready).
Remember phone orders can only be design collections supplied on CD not individual designs
Our normal business hours are Monday to Friday 9am to 5 pm AEST.
How do I order by Mail?
Print the order form that is on the web site and fill it in (or just write a note telling me which design collection you would like).
We accept credit cards, and money orders for orders by mail (inside Australia).
Browse through the online catalogue and make your selections.
Mail your order with payment to:
A Few Designs
96 Keen Street
NSW Australia 2480
All orders outside Australia must use Paypal.
If ordering a CD (Hard Copy) from outside Australia, you will need to first email for postage rates.
What payment methods does A FEW DESIGNS accept?
A FEW DESIGNS accepts Visa, MasterCard, money orders and Paypal.
Who can purchase from A FEW DESIGNS
A FEW DESIGNS is open to everyone. We have no minimum purchasing requirements.
effort to post your order as quickly as possible and most orders are
within 1-2 days of placing your order.
RETURNS AND EXCHANGES
What happens when I cannot find the design I purchased
Go to search on your computer put in “A Few Designs” and the design name if you know it. If all you know is a few designs your computer will bring up any designs you have purchased from “a few designs” and you will be able to locate the missing design.
What happens if I delete my design that I have downloaded?
If you accidently delete the design, we can resend you the design that you have purchased online. You will need to email and advise us the date of purchase, paypal transaction ID number, design name & number(if possible). This will correlate with our records and we can then reissue the design. The email address given to us must be the same as the purchasing one listed by paypal.
What if I have a problem loading the embroidery designs from the CD?
Firstly, follow the Installation sheet that is included with your embroidery CD. If you are still having trouble, phone and I will walk you through the process. We are happy to help you.
What is your return policy?
We do not credit but we will replace if the product is faulty or received damaged in the post (with same).
How do I make a return?
Change of mind is not a reason to return goods. Any faulty/damaged returned goods will only be replaced with same.
Before you make a return, please phone or email so I can check with you what the problem is and make the arrangements necessary for a replacement if required.
Goods sent for replacement without notification will not be dealt with.
Replacement will only be processed once the merchandise has been received. Please send a copy of your purchase receipt and state what the problem is.
Returns must be returned by registered post as I will not be responsible for losses in the post (you will not be charged postage for the replacement of goods).
Returns should be sent to:
A FEW DESIGNS
96 KEEN STREET,
LISMORE NSW 2480
Under no circumstances do you the purchaser have permission to share, trade, or sell designs by mechanical or electronic means to another person or persons. To do this is a violation of copyright law.
DO I HAVE PERMISSION TO STITCH DESIGNS ON PRODUCTS FOR SALE
YES & NO
I you are allowed sell at markets and the like articles with the designs stitched on, provided you are not a commercial enterprise and you acknowledge where the designs have come from.
If you are a commercial enterprise and want designs to stitch on your products you can contact me and have designs especially created for you that will be yours alone to do with what you want. These designs would them be copyrighted to you.
A FEW DESIGNS is committed to providing you with exceptional service. If you have any questions or problems whatsoever then please contact us immediately. Our business hours are Monday to Friday- 9am to 5pm. E-mail messages will be answered same day if possible.
A FEW DESIGNS always welcomes any suggestions or comments about our service.
Address: 96 Keen Street
NSW Australia 2480
Phone: 02 66213158